Billing overview
ShuttleAI uses Stripe for all payment processing. Your billing page shows:- Current plan and subscription status
- Invoice history with amounts, dates, and payment status
- Quick links to view invoices and download PDFs
Viewing invoices
The billing page displays a table of all your invoices:| Column | Description |
|---|---|
| Date | When the invoice was generated |
| Description | What the charge was for |
| Amount | Total charged |
| Status | Paid, Open, Draft, or Void |
| Period | The billing period this invoice covers |
| Actions | View the hosted invoice or download the PDF |
Managing payment methods
To update your credit card or payment method:- Go to shuttleai.com/billing
- Click Manage Billing to open the Stripe billing portal
- Update your payment method, view past invoices, or manage your subscription
- Adding or removing payment methods
- Setting a default payment method
- Viewing detailed invoice breakdowns
- Downloading tax receipts
Billing cycle
- Plans are billed monthly
- Your billing date is the day you first subscribed
- Upgrades are prorated — you pay the difference for the remaining period
- If payment fails, we’ll retry a few times before your plan lapses
Refunds
If you need a refund, contact us on Discord with your invoice details. Refunds are handled on a case-by-case basis.FAQ
When am I charged?
When am I charged?
You’re charged immediately when you first subscribe, and then on the same day each month.
Can I get a receipt?
Can I get a receipt?
Yes — every invoice has a downloadable PDF and a hosted version on Stripe. Access them from the Billing page.
What happens if my payment fails?
What happens if my payment fails?
Stripe will retry the charge automatically. If it continues to fail, your plan will expire and you’ll be prompted to update your payment method.
Do you store my card details?
Do you store my card details?
No. All payment information is handled securely by Stripe. ShuttleAI never sees or stores your card details.