> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shuttleai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & Invoices

> View invoices, manage payment methods, and understand your billing.

Manage your billing at [shuttleai.com/billing](https://shuttleai.com/billing).

## Billing overview

ShuttleAI uses **Stripe** for all payment processing. Your billing page shows:

* **Current plan** and subscription status
* **Invoice history** with amounts, dates, and payment status
* **Quick links** to view invoices and download PDFs

## Viewing invoices

The billing page displays a table of all your invoices:

| Column          | Description                                 |
| --------------- | ------------------------------------------- |
| **Date**        | When the invoice was generated              |
| **Description** | What the charge was for                     |
| **Amount**      | Total charged                               |
| **Status**      | `Paid`, `Open`, `Draft`, or `Void`          |
| **Period**      | The billing period this invoice covers      |
| **Actions**     | View the hosted invoice or download the PDF |

Click **View** to open the full invoice on Stripe, or **PDF** to download a copy for your records.

## Managing payment methods

To update your credit card or payment method:

1. Go to [shuttleai.com/billing](https://shuttleai.com/billing)
2. Click **Manage Billing** to open the Stripe billing portal
3. Update your payment method, view past invoices, or manage your subscription

The **Stripe billing portal** gives you full control over:

* Adding or removing payment methods
* Setting a default payment method
* Viewing detailed invoice breakdowns
* Downloading tax receipts

## Billing cycle

* Plans are billed **monthly**
* Your billing date is the day you first subscribed
* Upgrades are **prorated** — you pay the difference for the remaining period
* If payment fails, we'll retry a few times before your plan lapses

## Refunds

If you need a refund, contact us on [Discord](https://discord.com/invite/shuttleai) with your invoice details. Refunds are handled on a case-by-case basis.

## FAQ

<AccordionGroup>
  <Accordion title="When am I charged?">
    You're charged immediately when you first subscribe, and then on the same day each month.
  </Accordion>

  <Accordion title="Can I get a receipt?">
    Yes — every invoice has a downloadable PDF and a hosted version on Stripe. Access them from the [Billing page](https://shuttleai.com/billing).
  </Accordion>

  <Accordion title="What happens if my payment fails?">
    Stripe will retry the charge automatically. If it continues to fail, your plan will expire and you'll be prompted to update your payment method.
  </Accordion>

  <Accordion title="Do you store my card details?">
    No. All payment information is handled securely by Stripe. ShuttleAI never sees or stores your card details.
  </Accordion>
</AccordionGroup>